Crimestar offer several different ways of obtaining product help and technical support.  Common questions and issues are often addressed in the product's help file, user manuals or via this website.  Please check these resources first!  Licensed customers also have access to the on-line users group where they can get assistance and share ideas with other users.  Lastly you can contact the Crimestar technical support team.
    
   Support Ticket ( New / Check Status)
If you can't find the answers anywhere else, create an on-line technical support ticket describing your question or issue and a member of our technical support staff will be in contact with you to help resolve any problems or issues. 
   
Remote Support Utility (Download)
     For use with Crimestar technical support personnel.
 


   Renew / Pay your annual support fee here.  If you have received an invoice from Crimestar Corporation for your
       annual support renewal, you can pay that invoice online quickly and securely with a credit card.
    
    * Only supported customers are entitled to product updates and on-going technical support.

Customers that discontinue or fail to renew their annual product support agreement will be locked out of and prevented from using or benefiting from future product updates. In order to be fair to our continuously supported customers whose support payments fund our ongoing product development; non-supported customers that have allowed their annual product support agreement to lapse, and wish to once again be supported will be required to pay all past due fees.  Read the Crimestar Support & Maintenance Agreement here

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