Law Enforcement Software
Law Enforcement Software
When an emergency call is placed to 9-1-1 and an operator answers the call, some call information, including ANI (Automatic Number Identification) and ALI (Automatic Location Identification) can often be sent from the PSAP (Public Safety Answering Point) telephone equipment to CAD via a PSAP-to-CAD interface. The ability for this capability to exist depends largely on the type of PSAP telephone equipment being used at your facility. Note: While similar in function, PSAP telephone equipment is NOT the same as simple subscriber caller ID. Many manufacturers of PSAP equipment provide the ability to output the ALI data via a serial communications interface. As such, Crimestar provides an E911 interface application program (licensed separately from CAD) that can receive the serial data sent by the PSAP equipment, parse the data into its separate elements, transfer the ALI data to the CAD database and notify the CAD operator that E911 data exists in queue for the current call.
When ALI data exists for a specific CAD answering position the yellow E911 indicator will begin to flash in the lower right corner of the CAD Control panel.
When the E911 data indicator begins to flash on the CAD control panel ALI data from the most recent call answered at that position/station is in the CAD E911 data queue and can be retrieved onto a CAD Call Taker – Event form by clicking the E911 data import button on the Event form.
Note that importing E911 ALI data to a CAD event form is always determined by the CAD operator and is NOT automatic. It is never reasonable to presume that the ALI data received is in fact the data that the operator wants on the Call Taker – Event form. Likewise, since numerous calls can be received from different people and places about different things, in a short period of time, it is not reasonable to presume that the ALI call data most recently received is related to the Call Taker – Event form that the dispatcher is currently working with.
When the dispatcher clicks the E911 data import button the ALI data received is presented to the dispatcher in a popup dialog form. At this point the dispatcher can either accept 100% of the data and transfer it to the active event form, transfer the data to only the RP section of the active event form, or just cancel the ALI data import completely.
If the import of this ALI data is canceled the data will still remain available to the dispatcher until it is replaced with new ALI data from the E911 Interface. When this popup dialog form is displayed the yellow flashing E911 indicator on the CAD control panel will stop flashing, until it is reactivated by new data arriving from the E911 Interface program.