Definitions

Before we begin explaining the various features and capabilities of this system it will be helpful if we first define some basic terms that we use when discussing this product.

Call For Service / Event: This represents the occurrence of any activity that requires a field unit to respond or necessitates being documented via CAD. Some types of Events (such as a “vehicle stop” are self initiated by a unit and are not the result of someone calling a dispatch center or flagging down a passing officer.


Available Unit Time: This represents the total amount of time that a unit was in an available (on patrol or otherwise) status and was available to be dispatched on events.


Queue Time: This is the total amount of elapsed time that transpired between the time the dispatcher was first made aware of the event (and created and event record) and the time the dispatcher dispatched the first Unit.


Response Time: This is the total amount of elapsed time that transpired between the time the dispatcher was first made aware of the event (and created and event record) and the time the first responding unit arrived at the scene of the event.


Travel Time: This is the total amount of elapsed time that transpired between the time the unit was dispatched and the time the unit arrived at the scene of the event.


Time on Scene: This is the total amount of elapsed time that transpired between the time the unit arrived at the scene of the event and the time the unit cleared the event.


Unit Consumed Time: This is the total amount of elapsed time that transpired between the time the unit advised that it was enroute (or the dispatch time if no enroute time was advised) and the time the unit cleared the event.


Total Consumed Time: This is the total amount of unit-consumed time for all units that were dispatched to an event.